Credits Usage Updates

This rule gets triggered when credits are used, expired or updated.

Conditions

Field	Operators
Contact Group	is part of all, is part of any, is not part of all
Subscription Credit Status	equals, not equals
Client Tags	includes any, does not include all
Contact Tags	includes any, does not include all
Contact Stage	equals, not equals

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Actions

Action	Description
send a WhatsApp template message	Sends a WhatsApp template message to the contact based on the conditions and trigger setup in the rule. This can be used to initiate a new conversation using preapproved WhatsApp templates.
send Customer Satisfaction Survey (CSAT)	This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.
Add the Contact to Group	Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.
Remove the Contact from Group	Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.
Add Client Tags	Add tags the client based on the conditions and trigger setup in the rule. This can be used in conditions to segment clients in subsequent rules.
Remove Client Tags	Remove tags from client based on the conditions and trigger setup in the rule. This can be used to remove client from a segment.
Add Contact Tags	Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.
Remove Contact Tags	Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.
Update Contact Stage	Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.
Assign a form and request form to be filled	This action assigns a form template to the underlying client record and sends a WhatsApp message to fill the form. This can be used for surveys post appointment visit, data collection prior to appointment visit.
Notify Staffs via WhatsApp	Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.
Send Email	Sends email to the list configured based on the conditions and trigger setup in the rule. This can be used to send custom emails to clients, staffs and other custom email lists.
Add Text Client Notes	Easily add and save textual notes for client interactions and details.
Add Document Client Notes	Attach and store documents as notes for client records and communications.
Add or Update Client Custom Attributes	Easily manage your client information by adding or updating custom attributes directly within your workflow.