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Two Factor Authentication

Two-factor authentication (2FA) asks for a code from an authenticator app on your phone as well as your password every time you log in. Even if someone learns your password, they cannot get into your account without your phone. We recommend it for everyone, and especially for the account owner and administrators.

Two-factor authentication is a personal setting: each team member turns it on for their own login.

Before you start​

  • Install an authenticator app on your phone, such as Google Authenticator or Microsoft Authenticator.
  • Make sure you can open the email inbox for your Whautomate login. Whautomate emails you a code to confirm it is you before it changes this setting.

Turn on two-factor authentication​

  1. Click your profile picture at the top right and choose Account Security. You can also go to Settings > All Settings > Account Security.

  2. Under Security, switch on Two Factor Authentication.

  3. In Confirm it's you, enter the 6-digit Email code Whautomate sent you and click Confirm.

  4. A QR code appears. In your authenticator app, add an account and scan the QR code.

    If you cannot scan it, add the setup key shown under the QR code to your app by hand.

    Account Security with Two Factor Authentication switched on, the QR code, the setup key and the Code field with the Verify Code button

  5. Type the 6-digit code your app shows into Code and click Verify Code.

  6. You see Two Factor Authentication is setup successfully!

When you turn it on, Whautomate signs you out on your other devices and emails you that two-factor authentication was enabled.

Log in with two-factor authentication​

  1. Enter your email and password on the login page.
  2. Under Login Code, enter the 6-digit code from your authenticator app.
  3. Click Login.
Codes change every 30 seconds

Your authenticator app shows a new code every 30 seconds. Enter the code before it changes, or wait for the next one.

The login page asking for the Login Code from the authentication app

Turn off two-factor authentication​

  1. Go to Account Security.
  2. Switch off Two Factor Authentication.
  3. In the warning Are you sure want to disable the two factor authentication for your account?, click Confirm.
  4. In Confirm it's you, enter the 6-digit Email code Whautomate sent you and click Confirm.
  5. You see Two Factor Authentication is disabled successfully! Whautomate also emails you that it was turned off.

Reminders to turn it on​

If you have not turned on two-factor authentication, Whautomate may show Add an extra layer of security after you log in. Click Turn it on to go to Account Security, or Remind me later to hide it for now. New accounts are not asked during their first few days.

Troubleshooting​

  • The code is not accepted: check that your phone's time is set automatically. Authenticator codes depend on the correct time.
  • Lost your phone: contact your account owner or support@whautomate.com to regain access.
  • No email code: wait a minute, click Send a new code and check your spam folder.
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