Incoming Messenger Messages

This rule gets triggered when a message is received

Conditions

Field	Operators
Incoming Message	includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals
Message Type	is part of all, is part of any, is not part of all
Message received time	is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)
Last Contact activity time	is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)
Contact Group	is part of all, is part of any, is not part of all
Contact Tags	includes any, does not include all
Contact Stage	equals, not equals

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Actions

Action	Description
Send Messenger Text Message	Sends a messenger text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send Messenger media	Sends a messenger media message to the contact based on the conditions and trigger setup in the rule.
send Messenger audio	Sends a messenger audio message to the contact based on the conditions and trigger setup in the rule.
send Messenger Generic Template	Sends a messenger generic template message to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages with buttons and carousels as replies to a contact when there is an active session.
send Messenger Quick Replies	Sends a messenger message with up to 13 quick reply buttons to the contact based on the conditions and trigger setup in the rule. This can be used to select an option from menu.
send Customer Satisfaction Survey (CSAT)	This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.
Webhooks by Whautomate	Send custom webhook payloads to external applications via RESTful endpoints.
Add the Contact to Group	Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.
Remove the Contact from Group	Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.
Add Contact Tags	Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.
Remove Contact Tags	Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.
Update Contact Stage	Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.
Send Email	Sends email to the list configured based on the conditions and trigger setup in the rule. This can be used to send custom emails to clients, staffs and other custom email lists.
Assign chat to unassigned queue	Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.
Assign chat to Staff	Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.
Auto Close Conversation	Closes the conversation automatically so the bot takes over the conversation the next time person messages.
Notify Staffs via WhatsApp	Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.
AI conversation powered by GPT - OpenAI Chat Completion	Configure open AI chat completion endpoint to autorespond to customer queries using ChatGPT.
Custom trained - AI conversation powered by GPT - OpenAI Chat Completion	Configure open AI chat completion endpoint to autorespond to customer queries on your dataset using ChatGPT.
Clear AI Conversation History	Clears the AI conversation history. AI won't have the context of previous conversations.