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Woocommerce Automations

Once your WooCommerce store is connected, Whautomate can message shoppers on WhatsApp when they abandon a cart or when their order status changes, for example to confirm a cash-on-delivery order or share tracking details. Ready-made rules are installed when you connect, and you can edit them or add your own.

Available withSalesIncluded in the Complete plan.Plans and modules

Before you start​

  • Connect your store. See WooCommerce.
  • Have approved WhatsApp message templates for each message.

Add or edit a rule​

  1. Go to Integrations and click Edit Setup on the WooCommerce card. The WooCommerce Automation page lists your rules.
  2. Click Add Rule, or click edit on an existing rule.
  3. Choose a trigger:
    • WooCommerce - Abandoned Cart
    • WooCommerce - Order Status Changes
  4. Optional: add conditions, such as Order status (Pending payment, Processing, On hold, Paid, Completed, Refunded, Cancelled, Failed, Draft), Payment gateway or Product IDs in Line Items.
  5. Add an action, for example send a WhatsApp template message. Type # in a parameter to insert a variable.
  6. Save and make sure the rule's status is on.
WooCommerce Automation page listing rules with their trigger, last update and status toggle

WooCommerce variables​

{{woocommerce.orderNumber}}, {{woocommerce.orderAmount}}, {{woocommerce.orderStatusUrl}}, {{woocommerce.abandonedCheckoutUrl}}, {{woocommerce.trackingUrl}}, {{woocommerce.trackingCompany}}, {{woocommerce.trackingNumber}}, {{woocommerce.productImageUrl}}, {{woocommerce.referenceId}}

Test it​

Place a test order on your store with your own phone number. Make sure your checkout asks for a phone number.

A WhatsApp chat with order confirmation, order cancellation and Cash on Delivery confirmation messages sent by the store rules

Good to know​

  • Shopify and WooCommerce triggers are part of Sales. Without it, the triggers show a lock and existing rules do not run.
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