Whautomate offers default templates for sending invoice payment requests through WhatsApp, Email, or SMS. You can customize these templates to fit your needs and branding.
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For instance, you can customize templates to collect payments offline without integrating with a payment gateway. Simply send a Payment QR Code and Bank details to collect payments based on your preferences.
Step 1: Go to the Whautomate app, Select the Settings menu option, and Click the Default Communication Templates option in the Templates section to continue. 👇
Step 2: On this page, you can access all default communication templates. The Invoice Request Payment WhatsApp, Email, and SMS templates are highlighted. Simply click on the Edit icon to modify the template according to your preferences. 👇
Step 1: To edit the WhatsApp template, simply select the "Edit" icon.
Step 2: Select a WhatsApp template message you want to send your client to collect the invoice payment.
(a) I used the custom whauto_invoice_request_payment(en) WhatsApp message template which I had already created and approved by Meta. If you want to use your own custom WhatsApp message template, So first you need to create a new WhatsApp Message Template, you can select the Create New Template link. This will take us to the template page where we can submit our new template.
For instance, In this provided WhatsApp message template, I have included an Invoice PDF (using the {{invoice.pdf}} variable) for sending a copy of the invoice to the client. Additionally, I have shared my bank account details for offline payment collection, without the need for a payment gateway integration.
Furthermore, I have included an option for clients who prefer to make payments online. They can simply select the "Make Payment" button to complete the payment online. Please note that a payment gateway integration is required for online payments.
(b). When you enter (#) in the Parameter field, a list will pop up. You can choose from the options provided to fill out the parameter details.
Eg: #client.name = {{client.name}}, #business.name = {{business.name}}, etc.
Client Variables
{{client.name}}, {{client.preferredName}}, {{client.age}}, {{client.gender}}, {{client.email}}, {{client.phone}}, {{client.calendarSyncURL}}, {{client.photoURL}}, {{client.address}}, {{client.emergencyRelationType}}, {{client.emergencyContactName}}, {{client.emergencyContactPhone}}
Business Variables
{{business.name}}, {{business.address}}, {{business.phone}}, {{business.mapDirectionUrl}}, {{business.operatingHours}}
Invoice Variables
{{invoice.number}}, {{invoice.totalAmount}}, {{invoice.pendingAmount}}, {{invoice.clientName}}, {{invoice.date}}, {{invoice.dueDate}}, {{invoice.pdf}}, {{invoice.notes}}, {{invoice.paymentUrl}}, {{invoice.partialPaymentUrl}}, {{invoice.paymentRequestId}}, {{invoice.downloadId}}, {{invoice.downloadUrl}}
Step 3: After entering all the necessary information, please click on the "Save" button to save your changes. 👇
Step 4: Now, Create a test client and send yourself an invoice payment request via WhatsApp to test it. 👇
Step 1: To edit the Email template, simply select the "Edit" icon
Step 2: On this page, You can modify the Email Subject and Message template according to your preferences.
Note: Please enter (#) to choose from personalisation variables in the parameters E.g. client name, location name, etc.
Step 3: After entering all the necessary information for the Email template, please click on the "Save" button to save your changes. 👇
Step 4: Now, Create a test client and send yourself an invoice payment request via Email to test it. 👇
Step 1: To edit the SMS template, simply select the "Edit" icon.
Step 2: On this page, You can modify the SMS Message template according to your preferences.
Note: Before you change the SMS message you must complete your SMS configuration first.
(i) Check this below link on how to Configure SMS for customized outgoing SMS 👇
India: When you change SMS templates, it needs to be submitted for DLT Approval. For any support or assistance, please don't hesitate to contact our support team.
👉 Please reach out to our support team at this email support@whautomate.com if you need any help.
Step 3: After entering all the necessary information for the SMS template, please click on the "Save" button to save your changes. 👇
