Setup WhatsApp Flow Class Booking Chatbot
The WhatsApp Flow class booking chatbot lets clients browse your class schedule and book a spot without leaving WhatsApp. They get a menu when they message you, and Book a Class opens form-style screens to pick a class and session. Full classes go to the waitlist when you have it turned on.
- WhatsApp connected and your business verified by Meta. See WhatsApp Cloud API.
- Class services with Allow Online Appointment on and sessions scheduled. See Setup Classes.
Install the chatbot
- Go to Engage > Automations and click Add Rule.
- Set the filter to WhatsApp and type class in Search templates.
- Click Install Rule on Flow Based Class Booking Chatbot V2(WhatsApp). For several locations, use Multi-Location Flow Based Class Booking Chatbot V2(WhatsApp).
- The rules and WhatsApp Flows are created and listed under the WhatsApp channel.
- Message your WhatsApp number from another phone to test it.
Only one chatbot template can be installed per channel. To switch, delete the existing chatbot rules: select the WhatsApp channel, tick the bulk selection checkbox and choose Actions > Delete selected Rules.
What clients can do
The menu offers Book a Class, View Plans, View Operating hours and Talk to our staff. Clients can see their bookings, cancel a booked or waitlisted class before your cancellation deadline, and check their credits and subscriptions. If a class service has Accept Payment Online, they pay before the booking is confirmed; credits they hold are used first.