Marketing opt-out Management
Detailed Guide on Marketing opt-out using Whautomate's template to maintain a high-quality rating on your WhatsApp.
Last updated
Detailed Guide on Marketing opt-out using Whautomate's template to maintain a high-quality rating on your WhatsApp.
Last updated
Opting out of marketing communications is easy with our Whautomate app. Simply include a "STOP" message in the footer section of your template message. When a client wishes to stop receiving marketing messages, they can simply send a "STOP" message to unsubscribe.
Step 1: By default, the footer content specified below is pre-populated when creating marketing templates. 👇
Reply 'STOP' to unsubscribe from our updates.
Step 2: Go to the Whautomate app, Select the Automation menu option, and Click the Add Rule button to continue.
Step 3: Scroll down to find the Managing Marketing Opt-Out Requests automation rule and Click the "Install Rule" button to continue.
Step 4: After installing the Marketing Opt-Out automation rule, the next step is to setup the Client and Contact Segment for sending marketing messages.
Step 5: Select the "Segments" option under the Communications menu section, Then click the "Add Segment" button to continue. 👇
Create a client segment for All Clients and Unsubscribed Clients
Step 6: Enter the Segment Name and Other required details
(i) Select the Exclude Client(s) Tags: Add an Unsubscribe tag then Save the segment 👇
Step 7: Once saved the segment you can use that segment to send Marketing Broadcast messages.
Step 8: After setting up the Marketing Opt-Out Automation Rule and Client Segment, take a moment to send a test marketing template to ensure everything is functioning as expected.
Step 9: Once you've sent the Stop message, navigate to check the recipient counts in your Broadcast client segment. You'll notice that the client has been automatically removed from the segment list. 👇