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Welcome to Whautomate

Welcome to the Whautomate help center. Whautomate brings your WhatsApp, Instagram, Messenger, TikTok, Telegram and website chats into one team inbox, then adds broadcasts, chatbots, automations, client records, bookings, invoices and an online store around it. These guides show you how to set up and use every part, step by step.

New here? Start with Getting Started, then follow the Onboarding Checklist for your type of business.

Find your way​

🚀Getting StartedSign up, connect WhatsApp, install a chatbot and get the mobile app.💬CommunicationTeam inbox, contacts, segments, WhatsApp and email broadcasts, CSAT.⚙️AutomationChatbots, AI replies, triggers and drip campaigns.👥Client CRMClient records, notes, documents, forms and the client portal.📅AppointmentsServices, calendar, booking page and WhatsApp booking bot.🧘Class BookingsClasses, batches, participants and class booking bots.🧾Invoices and PaymentsInvoices, payment links, payments, statements and expenses.🛒E-CommerceWhatsApp catalog, products, orders and shipping.📊ReportsThe Overview dashboard and every report, plus the weekly email.🔌IntegrationsWhatsApp Cloud API, channels, payment gateways, AI and webhooks.💳Manage SubscriptionPlans, modules, add-ons and billing.🔐Team MembersInvite your team, set roles and permissions.

What is new​

  • Modular plans. Every plan starts with Engage (inbox, broadcasts, chatbots, automations). Add CRM Suite, Bookings or Sales, or choose Complete to get all of them. See Plan Modules.
  • WhatsApp Flow forms. Build forms that open inside WhatsApp and fill in client records. See WhatsApp Flow Forms and Send a WhatsApp Flow.
  • WhatsApp calling. Take and make WhatsApp voice calls from the team inbox. See WhatsApp Calling.
  • Embedded Signup with coexistence. Connect WhatsApp in a few clicks, including a number you already use in the WhatsApp Business app. See WhatsApp Cloud API.
  • Email campaigns and sending domains. Send email broadcasts from your own domain and follow every delivery in Email Activity. See Email Broadcasts and Email Sending Domains.
  • Sites. Build a website for your business without code. See Sites.
  • AI providers. Power your AI chatbot with OpenAI, Anthropic (Claude) or Google Gemini. See OpenAI.
  • TikTok. Reply to TikTok messages from the team inbox. See TikTok.
  • Reports and the weekly performance email. A new reports hub and a weekly scorecard by email. See Reports.
  • 8 languages. Use the app in English, Arabic, Spanish, Portuguese (Brazil), Portuguese (Portugal), French, Chinese (Simplified) or Malay. See User Preferences and Language.

Learn about Whautomate​

💡What we doA quick overview of the platform and who it is for.✨Our FeaturesEverything in Engage and each module.
Need help?

If you have a question or something does not work as described, email our support team at support@whautomate.com.

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