WhatsApp E-Commerce Chatbot
The WhatsApp e-commerce chatbot turns your WhatsApp number into a shop. Clients can view your products, add them to a cart, check out with a shipping option and pay with your payment gateway, all inside WhatsApp. When someone needs help, the bot hands the chat to your team in the inbox. Install it from a ready-made template; there is nothing to build.
Before you start
- Connect your WhatsApp Business number.
- Add products in Products & Inventory and link them to your WhatsApp catalog.
- Connect a payment gateway and set up shipping.
Install the chatbot
- Go to Engage > Automations and click Add Rule.
- In Create Automation Rule, search for
Ecommerce(or filter by WhatsApp) and find Flow Based Ecommerce Shop Chatbot V2 (WhatsApp). - Click Install Rule.
- Send a message to your WhatsApp number from another phone to try it.
If your plan does not include Sales, the template shows Unlock with Sales instead of Install Rule.
Good to know
- Only one chatbot template can run per channel at a time. To switch to a different chatbot, delete the rules of the current one in Automations first.
- Orders placed through the bot appear in Finance > Orders with Order From set to WhatsApp.
- Pair the bot with order update automations so clients get status messages after they buy.