Customer Service
Customer service in Whautomate starts with one shared inbox. Connect WhatsApp, Instagram, Messenger, Telegram and live chat, and your team answers every conversation from one place, on the web or in the mobile app. Add an AI chatbot to answer common questions around the clock and hand over to a team member when needed.
The team inbox, chatbots and canned responses are on every plan. With CRM Suite, conversations link to client profiles, so your team sees tags, notes, forms and history while they chat, and can send a WhatsApp Flow form from the chat.
Connect a Communication ChannelConnect WhatsApp, Instagram, Messenger, Telegram and live chat.Omni Channel Team InboxAssign, answer and track conversations across every channel.Canned ResponsesSave answers to common questions and reuse them in a click.OpenAIConnect OpenAI to power your AI chatbots.WhatsApp AI Chatbot - Customer ServiceAnswer WhatsApp questions automatically with agent handover.Telegram AI Chatbot - Customer ServiceReceive Telegram messages in the inbox and answer them with AI.Client detailsSee and update the client behind each conversation.CSAT ScoreMeasure how satisfied customers are after a conversation.