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Deactivate a Workspace or Delete Your Account

If you no longer need one of your workspaces (locations), you can deactivate it. If you want to stop using Whautomate altogether, you can delete your account. They are very different:

Deactivate a workspaceDelete your account
What it affectsOne workspaceYour whole account and every workspace
Your dataKeptPermanently deleted
Can you undo it?Yes, reactivate any timeNo
Your subscriptionKeeps runningCancel it yourself first
Permissions

Only the account Owner can deactivate a workspace or delete the account. Both options are under Settings > Account & Team.

Deactivate a workspace​

Deactivating a workspace hides it and switches it off. Its data is kept, and you can reactivate it at any time.

As soon as you confirm:

  • It disappears from the workspace list at login and in the header, for everyone on your team.
  • Its booking pages, online store, client portal and WhatsApp booking flows stop working, so clients can no longer book or buy there.
  • Its WhatsApp, Messenger, Instagram, Telegram and live chat channels are switched off, so no messages are received or sent.
  • Team members who only work in this workspace are deactivated and signed out.

Appointments, invoices, clients, contacts and chats are kept.

note
  • The main workspace cannot be deactivated. If it is your only workspace, there is nothing to deactivate.
  • You cannot deactivate a workspace while other workspaces send messages through its WhatsApp number.

Steps​

  1. Go to Settings, and under Account & Team click Deactivate Workspace.
  2. Under Workspace, choose the workspace you want to deactivate.
  3. Read the warning, then tick I understand that this workspace and its channels will stop working for my team and my clients.
  4. Click Deactivate workspace.
  5. Enter your password and click Deactivate workspace again.

You see Workspace deactivated. If you were working in that workspace, Whautomate switches you to the main workspace.

The Deactivate Workspace page with the Workspace picker, the note that the main workspace cannot be deactivated and the Deactivate workspace button

Reactivate a workspace​

Deactivated workspaces are listed under Deactivated workspaces on the same page, with the date they were switched off.

  1. Click Reactivate next to the workspace.
  2. Its channels and team members are switched back on.

You can reactivate a workspace as long as your plan has room for another location. If you need more, add an Extra location. See Whautomate Add-ons.

When your plan switches a workspace off​

If you move to a plan with fewer locations, the newest workspaces over the new limit are deactivated in the same way. They show the note Switched off when your plan changed. Upgrade your plan and it comes back on by itself.

Delete your account​

Deleting your account permanently deletes all your data, including contacts, messages, client records, appointments, orders, invoices, integrations and templates. This cannot be undone.

warning

Deleting your account does not cancel your subscription. If you have an active subscription, cancel it first to avoid future charges.

Steps​

  1. Go to Settings, and under Account & Team click Delete Account.
  2. Under Why are you deleting your account?, choose a reason. You can add more detail under Additional Feedback (Optional).
  3. Tick I understand that this action is permanent and cannot be undone.
  4. Click Delete Account.
  5. Enter your password and click Delete Account again.

What happens next:

  • Every team member is signed out straight away, and your messaging channels are switched off.
  • Your data is scheduled for permanent deletion. The account owners receive an email confirming the deletion.
The Delete Account page with the warning that the action cannot be undone, the reasons list, the feedback box and the Delete Account button

If you are leaving because something is not working for you, please talk to us first at support@whautomate.com. We would love to help.

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