Forgot Password
If you cannot remember your password, you can set a new one from the login page. Whautomate emails a recovery link to the address on your account. If you know your current password and just want to change it, see Reset Password instead.
Reset a forgotten password
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Open the Whautomate login page and click Forgot Password? under the password field.
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On the Forgot Password page, enter the email address you sign in with under Enter Email.
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Click Submit. You see A password recovery link has been sent to your registered email! and return to the login page.
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Open the email from Whautomate and click Reset Password.
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On the Reset Password page, enter a new Password and type it again in Confirm Password.
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Click Submit. You see Password has been reset! and go to the login page.
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Log in with your email and new password. If you use two-factor authentication, enter the code from your authenticator app too.
Password rules
Your password must be at least 8 characters long and include at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character. Spaces are not allowed.
Troubleshooting
- No email? Check your spam or junk folder, and make sure you typed the email you sign in with. Only the latest link works, so use the newest email if you asked more than once.
- Too Many Requests: you asked for too many links in a short time. Wait a while and try again.
- The link says it is not valid: request a new link from Forgot Password?.
- You never activated your account: ask your account owner or administrator to click Resend Invite on the Team Members page. See Invite, Activate or De-activate Members.
If you still cannot get in, email support@whautomate.com.