Incoming Website Messages
This rule gets triggered when a message is received
Last updated
This rule gets triggered when a message is received
Last updated
Field | Operators |
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Action | Description |
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Incoming Message
includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals
Message Type
is part of all, is part of any, is not part of all
Message received time
is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)
Last Contact activity time
is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)
Contact Group
is part of all, is part of any, is not part of all
Contact Tags
includes any, does not include all
Contact Stage
equals, not equals
Send Website Text Message
Sends a Website text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send Website media
Sends a Website media message to the contact based on the conditions and trigger setup in the rule.
send Website interactive template message
Sends a Website interactive template message to the contact based on the conditions and trigger setup in the rule.
send Customer Satisfaction Survey (CSAT)
This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.
Webhooks by Whautomate
Send custom webhook payloads to external applications via RESTful endpoints.
Add the Contact to Group
Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.
Remove the Contact from Group
Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.
Add Contact Tags
Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.
Remove Contact Tags
Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.
Update Contact Stage
Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.
Send Email
Sends email to the list configured based on the conditions and trigger setup in the rule. This can be used to send custom emails to clients, staffs and other custom email lists.
Assign chat to unassigned queue
Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.
Assign chat to Staff
Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.
Auto Close Conversation
Closes the conversation automatically so the bot takes over the conversation the next time person messages.
Notify Staffs via WhatsApp
Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.
AI conversation powered by GPT - OpenAI Chat Completion
Configure open AI chat completion endpoint to autorespond to customer queries using ChatGPT.
Custom trained - AI conversation powered by GPT - OpenAI Chat Completion
Configure open AI chat completion endpoint to autorespond to customer queries on your dataset using ChatGPT.
Clear AI Conversation History
Clears the AI conversation history. AI won't have the context of previous conversations.