# Subscription Cancelations

Before cancelling your plan due to any issues while using Whautomate, please reach out to our support team first! We’d love to help you.

Feel free to reach out to us via email at <support@whautomate.com>

{% hint style="info" %}
**Permissions:**&#x20;

Only the Owner and Administrator have the authority to access the billing settings to cancel a plan.
{% endhint %}

1. Go to the **Whautomate app,** Select the **Settings** menu option, and Click the **"Manage Subscription"** option in the General section to continue. 👇

<figure><img src="/files/izYq76ppYZ65AmQEsbV3" alt=""><figcaption></figcaption></figure>

2. Select the **"Manage Account"** button to continue

<figure><img src="/files/ERczvhrWxNqSnCOyaYEF" alt=""><figcaption></figcaption></figure>

3. Now you can see the pop-up screen displaying your subscription management details. Click your subscription plan, it will redirect you to the Subscription Details screen.

<figure><img src="/files/FFA6IiJYqDlgUB56v78x" alt=""><figcaption></figcaption></figure>

4. Within the subscription details section, Click the **"Cancel Subscription"** option to initiate the cancellation process.

<figure><img src="/files/f4crPAEentskJPwjl5mI" alt=""><figcaption></figcaption></figure>

5. Please share your reason for cancelling your subscription. Your feedback is valuable and helps us enhance our services.&#x20;
6. Click the **"Confirm"** button to proceed with cancelling your subscription at the end of the term.

<figure><img src="/files/PF4tLRtI8DkTHHjJ6Ljg" alt=""><figcaption></figcaption></figure>

7. Your Subscription cancellation has been confirmed for Eg. May 6, 2024, at 10:57 PM. The subscription will be automatically canceled on the scheduled date. 👇

{% hint style="info" %}
After cancelling your plan, according to our billing policy, it will remain active until the end of your current billing period. Your subscription will not renew thereafter, and the cancellation of the plan will take full effect at the end of this billing period.
{% endhint %}

<figure><img src="/files/pFBqysZxa9tYSEtqGUBw" alt=""><figcaption></figcaption></figure>

## Changed your mind? No worries!

If you cancelled your plan but it's still within the current billing period, you can easily reactivate it. Just click the **"Remove scheduled cancellation"** option (and confirm on the next page) to automatically renew your subscription.

(Or) If the billing period has already ended, you can simply purchase a new plan to get started again.

<figure><img src="/files/iRKVKOkSGyzaWBdW3lvG" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.whautomate.com/account-management/manage-subscription/subscription-cancelations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.