> For the complete documentation index, see [llms.txt](https://help.whautomate.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.whautomate.com/product-guides/communication/segmentation-and-broadcasts.md). # Segmentation & Broadcasts {% embed url="" %} ## How to create Segmentation in **Whautomate App** **Step 1**:Go to **Whautomate app** and click the **communication** menu then select the **Segmentation** option

**step 2**:Press the Add segment button as shown in the picture👇

step 3:Enter the **Segment** name

step 4: select the **Segment Type** either **client** or **contact**

step 5: If you choose **Client** then select the **locations** Note: If you don't select any location, clients from all locations will be part of the segment

Step 6: Filter the Segment based on **Gender ,Client Tags, ExcludeClient Tags,Age Range,Number of Days Since last Activity.** Eg: Choose the Gender as Male👇

Eg: Choose the Client Tags as new lead👇

Eg: Choose the Exclude clients with Tags as new👇

Eg: Choose the Age range between 20 to 39 👇

Eg: Choose the Number of days since last Activity as 90 days👇

Step 7:After filling the details click **save** button as shown in the picture👇

step 8: Now you can View the Details of the S**egment** by clicking the **eye** icon as shown in the picture👇

### Note: Same instructions are followed when you choose Contact as a Segement type

## How to create Broadcast in Whautomate Step 1:Go to **Whautomate app** and click the **Communication** menu then select the **Broadcast** option

step 2: Press the **Add Broadcast** button as shown in the Picture👇

Step 3:Enter the **Broadcast** name Eg: Create a broadcast for **Annivesry broadcast** 👇

step 4: If you want to broadcast the message in a specific time and date then you have to select the **Hour,min ,date,month** and **year.** Note: If not provided, the broadcast will run immediately.

step 5: Please fill the **Recepients** details and **Message Template**

step 6:Please enter (#) to choose from personalisation variables in the parameters E.g. client name, location name, etc

Step 7:After filing the details Click the **Save** button

step 8: Now you can View the Details of the **Broadcast** by clicking the **eye** icon as shown in the picture👇

### If you want to Export the Data of the Broadcast Click the **Export data** button