# Outgoing WhatsApp Messages ## Conditions | Field | Operators | | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | | Outgoing Message | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals | | Message Type | is part of all, is part of any, is not part of all | | Message Sender | equals, not equals | | Message sent time | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past) | | Contact Group | is part of all, is part of any, is not part of all | | Contact Tags | includes any, does not include all | | Phone Number | includes any, does not include all, matches regex pattern, does not match regex pattern, equals, not equals | | Contact Stage | equals, not equals | *** ## Actions | Action | Description | | ------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Notify Staffs via WhatsApp | Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs. | | Assign chat to unassigned queue | Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat. | | Assign chat to Staff | Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat. | | Auto Close Conversation | Closes the conversation automatically so the bot takes over the conversation the next time person messages. | | Clear AI Conversation History | Clears the AI conversation history. AI won't have the context of previous conversations. | | send WhatsApp message | Sends a WhatsApp text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. | | send WhatsApp interactive message - Buttons | Sends a WhatsApp message with action buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. | | send WhatsApp interactive message - List options | Sends a WhatsApp message with list options to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. | | send WhatsApp media | Sends a WhatsApp media message to the contact based on the conditions and trigger setup in the rule. | | send WhatsApp audio | Sends a WhatsApp audio message to the contact based on the conditions and trigger setup in the rule. | | send a WhatsApp template message | Sends a WhatsApp template message to the contact based on the conditions and trigger setup in the rule. This can be used to initiate a new conversation using preapproved WhatsApp templates. | | send Customer Satisfaction Survey (CSAT) | This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction. | | Webhooks by Whautomate | Send custom webhook payloads to external applications via RESTful endpoints. | | Add the Contact to Group | Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules. | | Remove the Contact from Group | Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow. | | Add Contact Tags | Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts. | | Remove Contact Tags | Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment. | | Update Contact Stage | Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey. | | Send WhatsApp Interactive Message - Flow | Sends a WhatsApp flow with a CTA to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. | | Send WhatsApp Location Message | Sends a WhatsApp location message to the contact based on the conditions and trigger setup in the rule. | | Request WhatsApp Location Message | Requests a location message on WhatsApp from the contact based on the conditions and trigger setup in the rule. |