When a Contact Status Changes

This trigger activates whenever there's a change in the status of a contact, such as conversation closure, unassignment, or any other status alteration.

Conditions

Field	Operators
Contact Group	is part of all, is part of any, is not part of all
Contact Status	equals, not equals
Contact Tags	includes any, does not include all
Contact Stage	equals, not equals
Channel	equals, not equals
Last Contact activity time	is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)

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Actions

Action	Description
Notify Staffs via WhatsApp	Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.
send a WhatsApp template message	Sends a WhatsApp template message based on the conditions and trigger setup in the rul
send Customer Satisfaction Survey (CSAT)	This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.
Add the Contact to Group	Adds a contact to a group based on the conditions and trigger setup in the rule.
Remove the Contact from Group	Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.
Add Contact Tags	Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.
Remove Contact Tags	Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.
Update Contact Stage	Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.
Assign chat to unassigned queue	Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.
Assign chat to Staff	Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.
Auto Close Conversation	Closes the conversation automatically so the bot takes over the conversation the next time person messages.
send WhatsApp message	Sends a WhatsApp text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send WhatsApp interactive message - Buttons	Sends a WhatsApp message with action buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send WhatsApp interactive message - List options	Sends a WhatsApp message with list options to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send WhatsApp media	Sends a WhatsApp media message to the contact based on the conditions and trigger setup in the rule.
send WhatsApp audio	Sends a WhatsApp audio message to the contact based on the conditions and trigger setup in the rule.
Send Instagram Text Message	Sends an Instagram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send Instagram media	Sends an Instagram media message to the contact based on the conditions and trigger setup in the rule.
send Instagram audio	Sends an Instagram audio message to the contact based on the conditions and trigger setup in the rule.
send Instagram Generic Template	Sends an Instagram generic template message to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages with buttons and carousels as replies to a contact when there is an active session.
send Instagram Quick Replies	Sends an Instagram message with up to 13 quick reply buttons to the contact based on the conditions and trigger setup in the rule. This can be used to select an option from the menu.
Send Messenger Text Message	Sends a Messenger text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send Messenger media	Sends a Messenger media message to the contact based on the conditions and trigger setup in the rule.
send Messenger audio	Sends a Messenger audio message to the contact based on the conditions and trigger setup in the rule.
send Messenger Generic Template	Sends a Messenger generic template message to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages with buttons and carousels as replies to a contact when there is an active session.
send Messenger Quick Replies	Sends a Messenger message with up to 13 quick reply buttons to the contact based on the conditions and trigger setup in the rule. This can be used to select an option from the menu.
Send Telegram Text Message	Sends a Telegram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
Send Telegram Template Message	Sends a Telegram message with buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages to a contact when there is an active session.
send Telegram media	Sends a Telegram media message to the contact based on the conditions and trigger setup in the rule.
send Telegram audio	Sends a Telegram audio message to the contact based on the conditions and trigger setup in the rule.
Send Website Text Message	Sends a Website text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
send Website media	Sends a Website media message to the contact based on the conditions and trigger setup in the rule.
send Website interactive template message	Sends a Website interactive template message to the contact based on the conditions and trigger setup in the rule.
Send WhatsApp Interactive Message - Flow	Sends a WhatsApp flow with a CTA to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
Send WhatsApp Location Message	Sends a WhatsApp location message to the contact based on the conditions and trigger setup in the rule.
Request WhatsApp Location Message	Requests a location message on WhatsApp from the contact based on the conditions and trigger setup in the rule.