Outgoing Telegram Messages

This rule gets triggered when a Telegram message is sent

Conditions

Field	Operators
Outgoing Message	includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals
Message Type	is part of all, is part of any, is not part of all
Message Sender	equals, not equals
Telegram Chat Type	is part of all, is part of any, is not part of all
Message sent time	is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)
Contact Group	is part of all, is part of any, is not part of all
Contact Tags	includes any, does not include all
Contact Stage	equals, not equals

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Actions

Action	Description
Notify Staffs via WhatsApp	Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.
Add the Contact to Group	Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.
Remove the Contact from Group	Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.
Add Contact Tags	Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.
Remove Contact Tags	Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.
Update Contact Stage	Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.
Assign chat to unassigned queue	Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.
Auto Close Conversation	Closes the conversation automatically so the bot takes over the conversation the next time person messages.
Assign chat to Staff	Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.
Clear AI Conversation History	Clears the AI conversation history. AI won't have the context of previous conversations.
Send Telegram Text Message	Sends a Telegram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.
Send Telegram Template Message	Sends a Telegram message with buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages to a contact when there is an active session.
send Customer Satisfaction Survey (CSAT)	This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.
send Telegram media	Sends a Telegram media message to the contact based on the conditions and trigger setup in the rule.
send Telegram audio	Sends a Telegram audio message to the contact based on the conditions and trigger setup in the rule.
Webhooks by Whautomate	Send custom webhook payloads to external applications via RESTful endpoints.