# Outgoing Telegram Messages

## Conditions

| Field              | Operators                                                                                                                                         |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| Outgoing Message   | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals |
| Message Type       | is part of all, is part of any, is not part of all                                                                                                |
| Message Sender     | equals, not equals                                                                                                                                |
| Telegram Chat Type | is part of all, is part of any, is not part of all                                                                                                |
| Message sent time  | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)                                        |
| Contact Group      | is part of all, is part of any, is not part of all                                                                                                |
| Contact Tags       | includes any, does not include all                                                                                                                |
| Contact Stage      | equals, not equals                                                                                                                                |

***

## Actions

| Action                                   | Description                                                                                                                                                                                             |
| ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Notify Staffs via WhatsApp               | Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.                                                    |
| Add the Contact to Group                 | Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.                                               |
| Remove the Contact from Group            | Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.                             |
| Add Contact Tags                         | Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.                                                                                       |
| Remove Contact Tags                      | Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.                                                                 |
| Update Contact Stage                     | Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.                                                                                 |
| Assign chat to unassigned queue          | Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.                                                                             |
| Auto Close Conversation                  | Closes the conversation automatically so the bot takes over the conversation the next time person messages.                                                                                             |
| Assign chat to Staff                     | Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.                                                               |
| Clear AI Conversation History            | Clears the AI conversation history. AI won't have the context of previous conversations.                                                                                                                |
| Send Telegram Text Message               | Sends a Telegram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.                      |
| Send Telegram Template Message           | Sends a Telegram message with buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages to a contact when there is an active session. |
| send Customer Satisfaction Survey (CSAT) | This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.                                                                                        |
| send Telegram media                      | Sends a Telegram media message to the contact based on the conditions and trigger setup in the rule.                                                                                                    |
| send Telegram audio                      | Sends a Telegram audio message to the contact based on the conditions and trigger setup in the rule.                                                                                                    |
| Webhooks by Whautomate                   | Send custom webhook payloads to external applications via RESTful endpoints.                                                                                                                            |