# Outgoing Telegram Messages ## Conditions | Field | Operators | | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------- | | Outgoing Message | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals | | Message Type | is part of all, is part of any, is not part of all | | Message Sender | equals, not equals | | Telegram Chat Type | is part of all, is part of any, is not part of all | | Message sent time | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past) | | Contact Group | is part of all, is part of any, is not part of all | | Contact Tags | includes any, does not include all | | Contact Stage | equals, not equals | *** ## Actions | Action | Description | | ---------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Notify Staffs via WhatsApp | Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs. | | Add the Contact to Group | Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules. | | Remove the Contact from Group | Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow. | | Add Contact Tags | Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts. | | Remove Contact Tags | Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment. | | Update Contact Stage | Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey. | | Assign chat to unassigned queue | Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat. | | Auto Close Conversation | Closes the conversation automatically so the bot takes over the conversation the next time person messages. | | Assign chat to Staff | Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat. | | Clear AI Conversation History | Clears the AI conversation history. AI won't have the context of previous conversations. | | Send Telegram Text Message | Sends a Telegram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. | | Send Telegram Template Message | Sends a Telegram message with buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages to a contact when there is an active session. | | send Customer Satisfaction Survey (CSAT) | This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction. | | send Telegram media | Sends a Telegram media message to the contact based on the conditions and trigger setup in the rule. | | send Telegram audio | Sends a Telegram audio message to the contact based on the conditions and trigger setup in the rule. | | Webhooks by Whautomate | Send custom webhook payloads to external applications via RESTful endpoints. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.whautomate.com/product-guides/automation/triggers/outgoing-telegram-messages.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.