Outgoing Telegram Messages
This rule gets triggered when a Telegram message is sent
Conditions
Field | Operators |
---|---|
Outgoing Message | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals |
Message Type | is part of all, is part of any, is not part of all |
Message Sender | equals, not equals |
Telegram Chat Type | is part of all, is part of any, is not part of all |
Message sent time | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past) |
Contact Group | is part of all, is part of any, is not part of all |
Contact Tags | includes any, does not include all |
Contact Stage | equals, not equals |
Actions
Action | Description |
---|---|
Notify Staffs via WhatsApp | Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs. |
Add the Contact to Group | Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules. |
Remove the Contact from Group | Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow. |
Add Contact Tags | Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts. |
Remove Contact Tags | Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment. |
Update Contact Stage | Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey. |
Assign chat to unassigned queue | Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat. |
Auto Close Conversation | Closes the conversation automatically so the bot takes over the conversation the next time person messages. |
Assign chat to Staff | Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat. |
Clear AI Conversation History | Clears the AI conversation history. AI won't have the context of previous conversations. |
Send Telegram Text Message | Sends a Telegram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. |
Send Telegram Template Message | Sends a Telegram message with buttons to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages to a contact when there is an active session. |
send Customer Satisfaction Survey (CSAT) | This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction. |
send Telegram media | Sends a Telegram media message to the contact based on the conditions and trigger setup in the rule. |
send Telegram audio | Sends a Telegram audio message to the contact based on the conditions and trigger setup in the rule. |
Webhooks by Whautomate | Send custom webhook payloads to external applications via RESTful endpoints. |
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