Outgoing Telegram Messages
Outgoing Telegram Messages runs when a Telegram message is sent to a contact from Whautomate, by a team member or by an automation.
Conditions
Conditions are optional. Click Add Condition, then pick a Field, an Operator and a value. Choose All (AND) or Any (OR) under Condition Type to decide whether every condition or just one must match.
| Condition | Operators | Values |
|---|---|---|
| Outgoing Message | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals | Keywords, a regex pattern or exact text |
| Message Type | is part of all, is part of any, is not part of all | Text, Template, Document, Image, Video, Audio, Order, Interactive, Sticker |
| Message Sender | equals, not equals | Human Agent, Automation Bot |
| Telegram Chat Type | is part of all, is part of any, is not part of all | Private Chat, Channel, Group, Super Group |
| Message sent time | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past) | A time of day, weekdays or a period |
| Contact Group | is part of all, is part of any, is not part of all | Your contact groups |
| Contact Tags | includes any, does not include all, is part of all, is part of any, is not part of all | Your contact tags |
| Contact Stage | equals, not equals | Subscriber, Lead, Engaged, Marketing qualified lead (MQL), Sales qualified lead (SQL), Opportunity, Follow-up Required, Customer, Evangelist, Other, Lost, Inactive |
Use Message Sender to tell replies from a Human Agent apart from Automation Bot messages, and Telegram Chat Type to limit the rule to private chats or groups.
Actions
Click Add Action and choose from Select Action. Actions run in order; use the arrows to reorder them. To delay an action, click Add wait time (or Add wait & Schedule time on template and email actions). Wait times count from the trigger event, not from the previous action.
| Action | What it does | Wait time |
|---|---|---|
| Notify Staffs via WhatsApp | Sends a WhatsApp template message to the team members you choose. | Minutes to months |
| Add the Contact to Group | Adds the contact to a contact group, which you can check in later conditions. | Minutes to months |
| Remove the Contact from Group | Removes the contact from a contact group, for example so a rule does not run twice. | Minutes to months |
| Add Contact Tags | Adds tags to the contact. | Minutes to months |
| Remove Contact Tags | Removes tags from the contact. | Minutes to months |
| Update Contact Stage | Moves the contact to a stage, such as Lead or Customer. | Minutes to months |
| Assign chat to unassigned queue | Moves the chat to the unassigned queue so a team member can pick it up (bot-to-human handover). | Up to 1 day |
| Auto Close Conversation | Closes the conversation, so automations answer again the next time the person writes. | Minutes to months |
| Assign chat to Staff | Assigns the chat to the team member you choose. | Up to 1 day |
| Auto-Assign Chat to Staff - Round Robin | Assigns the chat to team members in turn (round robin). | Up to 1 day |
| Clear AI Conversation History | Clears the AI conversation history, so the next AI reply starts without earlier context. | Up to 1 day |
| Send Telegram Text Message | Sends a Telegram text reply. | Up to 1 day |
| Send Telegram Template Message | Sends a Telegram message with buttons. | Up to 1 day |
| send Customer Satisfaction Survey (CSAT) | Sends a customer satisfaction (CSAT) survey. | Up to 1 day |
| send Telegram media | Sends an image, video or file on Telegram. | Up to 1 day |
| send Telegram audio | Sends an audio message on Telegram. | Up to 1 day |
| Smart Follow-up | Sends a follow-up if the contact has not replied within the wait time. Cancelled automatically when they reply. | Up to 1 day |
| Smart AI Follow-up | Writes and sends a follow-up with AI, based on the conversation, if the contact has not replied within the wait time. Cancelled automatically when they reply. | Up to 1 day |
| Webhooks by Whautomate | Sends the event data to your own URL (webhook). | Minutes to months |
| Add Contact Notes | Adds a note to the contact. | Minutes to months |
Example
Close the chat after the bot says goodbye
- Create a rule with the Outgoing Telegram Messages trigger.
- Add the conditions Message Sender equals Automation Bot and Outgoing Message includes any
goodbye. - Add the action Auto Close Conversation.
Good to know
- Messages sent by your automations also fire outgoing triggers. Add Message Sender equals Human Agent if the rule should only react to your team, or a rule that sends a message can keep triggering itself. See loop protection.
- While a team member has the conversation Open, message rules do not run, so the bot does not talk over a person. Turn on Override Human Agent in the trigger section to run this rule anyway (for example for an opt-out keyword).