# Outgoing Website Messages

## Conditions

| Field             | Operators                                                                                                                                         |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| Outgoing Message  | includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals |
| Message Type      | is part of all, is part of any, is not part of all                                                                                                |
| Message Sender    | equals, not equals                                                                                                                                |
| Message sent time | is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)                                        |
| Contact Group     | is part of all, is part of any, is not part of all                                                                                                |
| Contact Tags      | includes any, does not include all                                                                                                                |
| Contact Stage     | equals, not equals                                                                                                                                |

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## Actions

| Action                                    | Description                                                                                                                                                                       |
| ----------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Notify Staffs via WhatsApp                | Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.                              |
| Assign chat to unassigned queue           | Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.                                                       |
| Auto Close Conversation                   | Closes the conversation automatically so the bot takes over the conversation the next time person messages.                                                                       |
| Assign chat to Staff                      | Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.                                         |
| Clear AI Conversation History             | Clears the AI conversation history. AI won't have the context of previous conversations.                                                                                          |
| Send Website Text Message                 | Sends a Website text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session. |
| send Website media                        | Sends a website media message to the contact based on the conditions and trigger setup in the rule.                                                                               |
| send Website interactive template message | Sends a Website interactive template message to the contact based on the conditions and trigger setup in the rule.                                                                |
| send Customer Satisfaction Survey (CSAT)  | This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.                                                                  |
| Webhooks by Whautomate                    | Send custom webhook payloads to external applications via RESTful endpoints.                                                                                                      |
| Add the Contact to Group                  | Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.                         |
| Remove the Contact from Group             | Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.       |
| Add Contact Tags                          | Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.                                                                 |
| Remove Contact Tags                       | Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.                                           |
| Update Contact Stage                      | Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.                                                           |