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WhatsApp Commerce Settings

Commerce settings control whether customers can see your product catalog and use a cart in WhatsApp, and let you import products from your Meta catalog so WhatsApp orders can be billed.

Before you start​

  • Connect WhatsApp. See WhatsApp Cloud API.
  • To import products, connect a catalog to your WhatsApp account in Meta Commerce Manager or WhatsApp Manager first.
  • You need to be an admin.

Turn the cart and catalog on or off​

  1. Go to Settings > Integrations and click Edit Setup on the WhatsApp card.
  2. Open the Commerce tab.
  3. Under WhatsApp Commerce Settings, set Is Cart Enabled? and Is Catalog Visible?.
  4. Click Save. You see WhatsApp Commerce Settings updated successfully!

Import products from your catalog​

  1. On the Commerce tab, go to Import Products from Catalog.
  2. Choose your Connected Catalog. If the list is empty, connect a catalog to your WhatsApp account in Meta first.
  3. Click Import Products and confirm. Products that already exist are updated; new ones are created.
  4. The import runs in the background and you are notified when it is done.
The Commerce tab of the WhatsApp integration with the cart and catalog switches and the Import Products from Catalog section
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