Whautomate Help
Visit our websitePricingRequest DemoRoadmap
  • 👋Welcome to Whautomate
  • Overview
    • 💡What we do
    • ✨Our Features
  • Fundamentals
    • 🛠️Getting Started
      • Customer Service
      • Marketing
      • Sales
      • E-Commerce
      • Appointments
      • Classes & Subscriptions
    • 🎯Onboarding Checklist
      • Appointments
      • Classes
      • E-Commerce
      • Customer Service
  • Product Guides
    • Communication
      • Connect a Communication Channel
      • Omni Channel Team Inbox
      • Contacts
      • Segmentation & Broadcasts
      • Email/SMS Sender Configuration
      • Marketing opt-out Management
      • ⚡Canned Responses
      • ⭐CSAT Score
    • Automation
      • Triggers
        • Incoming WhatsApp Messages
        • Outgoing WhatsApp Messages
        • Appointment Updates
        • Happy Birthday Automation
        • Client Anniversary Automation
        • When a Client is created
        • When a Client is added to a Tag
        • When a Client is removed from a Tag
        • When a Contact is created
        • When a Contact is added to a Tag
        • When a Contact is removed from a Tag
        • When a Contact Status Changes
        • When a Client Completes a Form
        • When a Client is assigned a Form
        • When someone Completes an anonymous Form
        • Subscription Updates
        • Order Updates
        • Invoice Updates
        • Credits Usage Updates
        • Class Participant Updates
        • Incoming Messenger Messages
        • Outgoing Messenger Messages
        • Incoming Instagram Messages
        • Outgoing Instagram Messages
        • Incoming Telegram Messages
        • Outgoing Telegram Messages
        • Incoming Website Messages
        • Outgoing Website Messages
        • Shopify - Abandoned Cart
        • Shopify - Order Created
        • Shopify - Order Fulfilled
        • Shopify - Order Cancelled
        • WooCommerce - Abandoned Cart
        • WooCommerce - Order Status Changes
      • Setup WhatsApp Chatbot
      • WhatsApp AI Chatbot - Customer Service
      • Telegram AI Chatbot - Customer Service
      • Chatbot Demos
      • WhatsApp Drip Campaign
      • Birthday Wishes Campaign
      • Automate Reviews & Surveys
    • Invoice & Payment links
      • Setup Payment Gateway
      • Update Business Settings
      • Invoice & Payments
      • Invoice Statements
      • Send Invoice PDF - Personalize WhatsApp, Email and SMS template
      • Invoice Request Payment - Personalize WhatsApp, Email and SMS template
    • E-Commerce
      • Setup WhatsApp Catalog
        • Add Items - Manual
        • Add Items - Data Feed
        • Add Items - Connect Partner Platform
      • Manage Inventory & Link WhatsApp Catalog
      • WhatsApp E-Commerce Chatbot
      • Automate Order Updates
      • Automate Order Reviews & Surveys
    • Appointments
      • Setup Team Member Profile
      • Setup Services
      • Book Appointments - Admin
      • Setup Whatsapp Flow Appointment Chatbot
      • Setup Appointment Chatbot
      • Setup Appointment Notifications
      • Setup Appointment Notifications for Staffs
      • Setup Bulk Appointment Notifications
      • Setup Booking Portal
      • Sync Appointments with External Calendars
      • Bulk Import Services
      • Setup Virtual/Online Session Services
      • Setup Virtual/Online Session Notifications
    • Plans & Subscriptions
      • Setup Plans
      • Setup Subscriptions
    • Class Bookings
      • Bulk Import Classes
      • Setup Classes
      • Setup Class Batches
      • Setup Class Notifications
      • Setup Bulk Class Notifications for Participants
      • Setup Class Booking Chatbot
      • Setup Whatsapp Flow Class Booking Chatbot
      • Setup Class Booking Portal
    • Forms
      • Request Form - Personalize WhatsApp, Email and SMS template
      • Personalize Your Form Response PDFs: Template Editor
      • Form Automations
      • Payment Forms
    • Coupons
    • Loyalty Program
      • Automate Loyalty Program Notifications via WhatsApp
    • Integrations
      • WhatsApp Cloud API
        • WhatsApp Payment Method
        • Meta Business Verification
        • WhatsApp Profile
        • WhatsApp Compliance Info
        • WhatsApp Commerce Settings
        • WhatsApp Message Templates
        • Linking WhatsApp Number (WABA) to Your Facebook Page
        • How to Add WhatsApp Button to Your Instagram Account
        • Setup Click-to-WhatsApp Ads (CTWA)
      • Instagram
      • Facebook Messenger
      • Telegram
      • Livechat
      • OpenAI
      • Stripe
      • Razorpay
      • Shopify
        • Shopify Automations
      • WooCommerce
        • Woocommerce Automations
      • Rest API
      • MyFatoorah
      • Zoom
      • Webhooks
        • Clients
        • Contacts
        • Messages
        • Appointments
        • Classes
        • Invoice Updates
      • Zapier
    • Client CRM
      • Bulk Import Clients
      • Client Details
      • Client Notes
      • Client Documents
      • Client Letters
      • Client Forms
    • WhatsApp Chat Widget
    • Whautomate Rest API
      • Client Tags
      • Clients
      • Contact Tags
      • Contacts
      • Locations
      • Staffs
      • Segments
      • Broadcasts
      • Messages
      • Service Categories
      • Services
      • Appointments
      • Classes
      • Webhooks
      • Whautomate REST API Error Messages
    • Whautomate FAQs
      • My WhatsApp Template Message Failing to Send to Some Users?
      • How to Check My WhatsApp Quality Rating and Messaging Limits?
      • How to Install the Whautomate Progressive Web Application?
      • Why Does My Whautomate Account Frequently Log Out?
      • How to Get the WhatsApp Green Tick in 3 Easy Steps
      • Essential Tips to Avoid WhatsApp Business Account/API Restrictions & Bans
      • How to Check Undeliverable or Failed WhatsApp Contacts in Whautomate
      • How to Delete Your WhatsApp Business API Number?
  • Account Management
    • Manage Subscription
      • Choose Your Plan
      • Upgrade Subscription
      • Whautomate Add-ons
      • Update Payment Method
      • Subscription Cancelations
    • Account Settings
    • Team Members Management
      • Invite, Activate or De-activate Members
      • Roles and Permissions
    • Forgot Password
    • Reset Password
    • Two Factor Authentication
  • WhatsApp Pricing
    • WhatsApp pricing Calculator - USD
    • WhatsApp pricing Calculator - INR
    • WhatsApp Pricing Calculator - EUR
Powered by GitBook
On this page
  • Team Member Roles
  • Team Member Permissions
  1. Account Management
  2. Team Members Management

Roles and Permissions

This guide outlines the different roles available in Whautomate and the corresponding permissions granted to each role.

PreviousInvite, Activate or De-activate MembersNextForgot Password

Last updated 11 months ago

Understanding the roles and permissions of team members in Whautomate is essential for efficient collaboration and management within your organization.

Team Member Roles

When adding members to your organization, assign them a default role for accessing features inheriting permissions from the organization.

Choose from roles like Owner, Administrator, Staff/Practitioner, Scheduler, Receptionist, or Accountant/Finance Manager.

Owner

The highest level of access, owners have full control and can access all features and functionalities within the Whautomate platform.

Administrator

Administrators also have extensive access similar to the owner role, but the owner can define specific permissions for accessing certain features.

Staff/Practitioner

Staff or practitioners can manage clients, appointments, communications, finance, catalogue, and basic settings. However, they restrict access to certain modules such as reports, business/account settings, subscriptions, integrations, and more.

Scheduler

Schedulers are responsible for managing appointments, clients, contacts, team inbox, team member profiles, availability, and account security settings. However, they are restricted from accessing internal staff/not available for appointments, finance module, catalogue module, and report module.

Receptionist

Receptionists can handle appointments, clients, communications, catalogue, finance, expenses, team member profiles, availability, and basic settings. However, they are restricted from accessing internal staff/not available for appointments and the report module.

Accountant/Finance Manager

Accountants or finance managers have access to catalogue, finance, and basic settings. They are restricted from accessing internal staff/not available for appointments, communication module, client module, and client notes module.

Team Member Permissions

The Owner and Administrator roles have the ability to configure permissions for accessing specific features for other team member roles.

  1. Go to the Whautomate app and select the Team Members menu option, In the Team Members section, locate the list of active team members.

Make sure to click on the "Edit" icon to adjust feature permissions for team members. If you're adding a new team member, you have the option to set up their permissions before sending the invitation.

  1. Scroll down to find the Roles and Permissions section. From there, you can choose the features you wish to disable for specific team members. Options include:

  • Internal Staff/Not Available for Appointments

  • No Application Access

  • No Finance Module Access

  • No Catalogue Module Access

  • No Communication Module Access

  • No Client Module Access

  • No Client Notes Module Access

  • No Report Module Access

  1. Click the "Save" button. The particular team member will now be unable to access the marked features. 👇