Incoming Instagram Messages

This rule gets triggered when a message is received

Conditions

FieldOperators

Incoming Message

includes any, does not include all, is a valid date, is not a valid date, matches regex pattern, does not match regex pattern, equals, not equals

Message Type

is part of all, is part of any, is not part of all

Message received time

is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)

Last Contact activity time

is between, is on, is before, is after, is less than X period ago (past), is more than X period ago (past)

Contact Group

is part of all, is part of any, is not part of all

Contact Tags

includes any, does not include all

Contact Stage

equals, not equals


Actions

ActionDescription

Send Instagram Text Message

Sends an Instagram text message to the contact based on the conditions and trigger setup in the rule. This can be used to send replies to a contact when there is an active session.

send Instagram media

Sends an Instagram media message to the contact based on the conditions and trigger setup in the rule.

send Instagram audio

Sends an Instagram audio message to the contact based on the conditions and trigger setup in the rule.

send Instagram Generic Template

Sends an Instagram generic template message to the contact based on the conditions and trigger setup in the rule. This can be used to send interactive messages with buttons and carousels as replies to a contact when there is an active session.

send Instagram Quick Replies

Sends an Instagram message with up to 13 quick reply buttons to the contact based on the conditions and trigger setup in the rule. This can be used to select an option from menu.

send Customer Satisfaction Survey (CSAT)

This action sends a Customer Satisfaction Survey to measure your business performance and customer satisfaction.

Webhooks by Whautomate

Send custom webhook payloads to external applications via RESTful endpoints.

Add the Contact to Group

Adds a contact to a group based on the conditions and trigger setup in the rule. This can be used in conditions to identify contacts in subsequent rules.

Remove the Contact from Group

Removes contact from a group based on the conditions and trigger setup in the rule. This can be used to make sure, the same rule does not execute multiple times in a flow.

Add Contact Tags

Adds tags to contact based on the conditions and trigger setup in the rule. This can be used to segment contacts.

Remove Contact Tags

Removes tags from a contact based on the conditions and trigger setup in the rule. This can be used to remove a contact from a segment.

Update Contact Stage

Updates a contact stage. This helps you differentiate which stage a contact is at on a lead nurturing customer journey.

Send Email

Sends email to the list configured based on the conditions and trigger setup in the rule. This can be used to send custom emails to clients, staffs, and other custom email lists.

Assign chat to unassigned queue

Assigns the chat to an unassigned queue for staffs to take action. This can be used in a Bot to Human transfer of the chat.

Assign chat to Staff

Assigns the chat to a staff to take action. This can be used to set a default assignee for action on a Bot to Human transfer of the chat.

Notify Staffs via WhatsApp

Sends a WhatsApp template message to Staffs based on the conditions and trigger setup in the rule. This can be used to send notifications to staffs.

AI conversation powered by GPT - OpenAI Chat Completion

Configure OpenAI chat completion endpoint to autorespond to customer queries using ChatGPT.

Custom trained - AI conversation powered by GPT - OpenAI Chat Completion

Configure OpenAI chat completion endpoint to autorespond to customer queries on your dataset using ChatGPT.

Clear AI Conversation History

Clears the AI conversation history. AI won't have the context of previous conversations.

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