Communication
Answer every customer conversation in one shared inbox, keep your contacts organised and reach the right people with WhatsApp and email campaigns. The Team Inbox, contacts, contact segments and WhatsApp broadcasts are part of every plan. Email campaigns and client segments come with CRM Suite.
Inbox
Connect a Communication ChannelConnect WhatsApp, Instagram, Messenger, Telegram, TikTok, live chat or SMS.Team InboxReply, assign, open and close conversations from every channel.Team Inbox SettingsChoose which inbox views your team sees.Canned ResponsesSave replies and insert them by typing #.Send a WhatsApp FlowSend a form that opens inside WhatsApp.WhatsApp CallingAnswer and make calls with WhautoVoice and ask permission to call.Mobile Team Inbox AppReply to customers and get notifications on your phone.CSAT Surveys and ReportAsk for ratings and track your customer satisfaction score.
Contacts and campaigns
ContactsAdd, import, tag, merge, export and block contacts.Segments and BroadcastsHow segments and broadcasts work together.Contact SegmentsGroup people by tags, stage and activity.WhatsApp BroadcastsSend approved templates to a segment and track replies.Telegram BroadcastsSend a message from your Telegram bot with a file, buttons and mini app links.SMS BroadcastsSend a text campaign through your own SMS provider.Marketing Opt-Out ManagementLet people reply STOP to opt out.