# Communication

- [Connect a Communication Channel](/product-guides/communication/connect-a-communication-channel.md): You can connect your favourite communication channel to Whautomate following our guide.
- [Omni Channel Team Inbox](/product-guides/communication/omni-channel-team-inbox.md): Centralised inbox for efficiently managing conversations across popular channels including WhatsApp, Instagram, Telegram, Messenger and Live chat.
- [Contacts](/product-guides/communication/contacts.md)
- [Segmentation & Broadcasts](/product-guides/communication/segmentation-and-broadcasts.md): Segmentation allows businesses to categorize their audience into specific groups,while Broadcasts enable them to communicate efficiently with these groups.Together ,it'll make whatsApp marketing easy.
- [Email/SMS Sender Configuration](/product-guides/communication/email-sms-sender-configuration.md): Follow our guide to connect your custom domain to Whautomate for outgoing emails and your branded Sender ID for outgoing SMS.
- [Marketing opt-out Management](/product-guides/communication/marketing-opt-out-management.md): Detailed Guide on Marketing opt-out using Whautomate's template to maintain a high-quality rating on your WhatsApp.
- [Canned Responses](/product-guides/communication/canned-responses.md): Use Whautomate's Canned Response functionality to speed up your customer service.
- [CSAT Score](/product-guides/communication/csat-score.md): Measure your Customer Satisfaction score using Whautomate across popular communication channels like WhatsApp, Instagram, Telegram and Messenger.