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Appointment Double Confirmation

Double confirmation cuts no-shows: shortly before an appointment you send the client a link, and they tap Yes, confirm my appointment. Your team then sees at a glance who has confirmed, and can call the ones who have not. Confirming does not change the appointment status; it adds a Double Confirmed marker and records who confirmed.

Available withBookingsIncluded in the Complete plan.Plans and modules
Prerequisites

The link is not sent on its own. Add it to a reminder automation:

  1. Create or open your appointment reminder rule. See Setup Appointment Notifications.
  2. In the send a WhatsApp template message action, set a parameter (often a button URL) to {{appointment.confirmURL}}.
  3. Save the rule.

The client opens a page that asks "Are you still coming?" (or "Are you still joining?" for online sessions and "Are you still expecting us?" for home visits). They can tap Yes, confirm my appointment, or choose to reschedule or cancel instead.

Client confirmation page on a phone asking Are you still coming with a Yes, confirm my appointment button

To send the link by hand, open the appointment and click Copy Link next to the Not Double Confirmed marker.

See who has confirmed​

  • Each upcoming Booked or Rescheduled appointment shows Double Confirmed or Not Double Confirmed. Hover to see who confirmed.
  • In Appointments > Date Range, use the Double Confirmation filter to list everyone still to confirm.
  • The appointment details show "Double confirmed by {name} through the confirmation link" or "through a staff member".

Mark a confirmation yourself​

When a client confirms on a call:

  1. Open the appointment and click Actions > Mark as Double Confirmed.
  2. Optional: add a Note (optional), for example "confirmed on a call with the client".
  3. Click Confirm.

Use Remove Double Confirmation to undo it.

Mark this Appointment as Double Confirmed dialog with an optional note field

Good to know​

  • The confirmation is cleared if the appointment is cancelled or its time, team member or service changes; send the link again after a reschedule.
  • Past or cancelled appointments show "Nothing to confirm" on the link page.
  • A webhook event appointment_double_confirmed fires when a client confirms. See Appointment Webhooks.
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